CacheGenie is committed to maintaining a safe and secure online environment for our users. We provide content delivery (CDN) and DNS services and do not actively monitor user-generated content. However, we take abuse reports seriously and encourage users to report any violations of our policy.

Reporting Abuse

If you come across content on CacheGenie's services or network that you believe violates our abuse policy, please report it promptly by sending an email to Protected Email. Your reports help us maintain the quality and security of our services. All reports are actioned the same day from which they are received (within 24 hours).

What Can You Report?

We encourage users to report the following types of abusive content:

• Illegal content
• Child pornography
• Phishing & malware
• Violent threats and harassment
• Copyright infringement & DMCA violations

Our Response

Upon receiving an abuse report, we will conduct a thorough review of the information provided. Depending on the severity and validity of the report, we may take appropriate actions, including:

• Forwarding the abuse report to the responsible user or entity for resolution.
• Disabling access to the abusive content if necessary, especially in cases of repeated violations.
• Cooperating with relevant authorities and taking legal actions as required by law.

We appreciate your assistance in helping us maintain a secure online environment. Please ensure that your abuse report contains as much relevant information as possible to aid us in addressing the issue effectively. Incomplete or unclear reports may delay our response.

CacheGenie remains committed to ensuring the safety and security of our services.