Information We Collect

Log data

When you use our CDN and DNS services, we may automatically collect standard log data provided by your web browser. This may include your computer's Internet Protocol (IP) address, browser type and version, the pages you visit, timestamps, and other details.

Device data

We may collect data about the device you use to access our services, including device type, operating system, unique identifiers, settings, and geo-location data, as permitted by your device's settings and software.

Personal information

For certain services, we may ask for personal information such as your email and website address.

Business data

Business data may be generated through your use of our platform and can include transaction records, user profiles, analytics data, and other metrics.

Legal bases for processing

We process your personal information based on legal grounds that include:

• Performance of contracts
• Legitimate interests
• Consent
• Compliance with legal obligations

You have the right to change your consent preferences at any time.

Collection and use of information

We collect and use information for purposes including:

• Providing core CDN and DNS services
• Enabling access to our platform
• Communication with you
• Analytics, research, and business development
• Advertising and marketing
• Compliance with legal obligations

Disclosure of personal information to third parties

We may disclose personal information to third parties for purposes such as providing services, sponsors of competitions, and data processing. We take measures to protect your data when shared with third parties.

International transfers of personal information

Your personal information may be transferred to countries outside your own for processing. We take steps to protect your data and ensure its security during such transfers.

Your rights and controlling your personal information

You have rights including choice and consent, access to your data, data portability, correction of inaccurate information, notification of data breaches, and the right to make complaints.

Cookies

We use cookies to collect information about your activity on our site. Please refer to our Cookie Policy for more information.

Business transfers

If CacheGenie undergoes a change in ownership or business status, your data may be transferred to the acquiring party.

Limits of our policy

This policy applies only to CacheGenie services and not to external websites linked to our platform.

Changes to this policy

We may update our privacy policy to reflect current practices. Your continued use of our services after changes to this policy indicates your acceptance of those changes.

CacheGenie Data Controller
Joe Currie trading as CacheGenie
Protected Email

CacheGenie Data Protection Officer
Joe Currie trading as CacheGenie
Protected Email

GDPR Policy

Data Collection

When you sign up for an account with CacheGenie, we collect the following personal and general data to provide you with our services:

• IP addresses: We collect IP addresses for security purposes, to monitor and prevent unauthorized access to your account, and to optimize our services.
• Email addresses: We collect your email address to establish communication with you, including account-related notifications, updates, and customer support.
• Any content provided by you for your account: This includes any information or content you voluntarily provide when setting up your account or using our services, such as account settings and configurations.
• HTTP User Agents: In addition to the above, we may also collect HTTP user agent information. This data helps us understand the devices and browsers you use to access our services, enabling us to improve compatibility and user experience.

We handle all collected data in compliance with GDPR regulations, ensuring its security and confidentiality. For more details on how we use and protect your data, please refer to our Data Security section.

Purpose of Data Processing

We collect your personal data for the following purposes:

• Account registration
• Billing and payment processing (via our trusted payment gateway provider, Stripe)
• Provisioning and optimization of CDN and DNS services, including storing CDN/DNS configurations provided by you

Data Retention

We retain your personal data for as long as required by law and for the purposes mentioned above.

Data Security

At CacheGenie, we prioritize the security of your data. We have implemented robust security measures to safeguard your information:

• User passwords are securely hashed and stored, ensuring their confidentiality.
• Data transmitted to and from our servers is encrypted to protect it from unauthorized interception.
• All user data is stored in a secure database with access restricted to authorized personnel only through a strict whitelist only policy.

We are committed to maintaining the highest standards of data security to protect your information throughout your interactions with our services.

Third-party Sharing

We share user information with Stripe, our trusted card payment gateway provider, for billing purposes. Additionally, we may share CDN/DNS configurations provided by you for the provisioning of services. We ensure that our third-party partners also comply with GDPR regulations.

User Rights

You have the following rights under GDPR:

• The right to access your personal data
• The right to rectify inaccurate data
• The right to request deletion of your data

If you wish to exercise any of these rights or have any questions about your data, please contact us via email at Protected Email.

Cookies

We use cookies solely for the purpose of logging you into the CacheGenie dashboard. These cookies are essential for the functioning of our services.

Data Transfer

All user data is stored within the United Kingdom (within the EU), in compliance with GDPR. However, CDN/DNS configurations provided by customers may be shared globally as part of our edge network provisioning.

We may update this policy periodically to reflect changes in our data processing practices, so please review it regularly.

Cookie Policy

We use cookies to enhance your experience on CacheGenie.com. This cookie policy is part of CacheGenie's privacy policy and covers the use of cookies between your device and our site. Additionally, we provide basic information on third-party services we may use, which may also utilize cookies as part of their service, although they are not covered by our policy.

If you do not wish to accept cookies from us, you can configure your browser to reject cookies from CacheGenie.com. However, please note that this may impact your ability to access certain content and services on our website.

What is a Cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier to recognize your web browser upon your return, additional data serving the cookie's purpose, and its lifespan.

Cookies serve various functions, including enabling features (e.g., logging in), tracking site usage (e.g., analytics), storing user settings (e.g., timezone, notification preferences), and personalizing content (e.g., advertising, language).

Cookies set by the website you visit are called "first-party cookies" and usually track your activity on that specific site. Cookies set by other sites or companies (i.e., third parties) are referred to as "third-party cookies" and can track you on other websites using the same third-party service.

Types of Cookies and How We Use Them

Essential Cookies

Essential cookies are vital for your experience on a website, enabling core features such as user logins, account management, shopping carts, and payment processing. We use essential cookies to enable specific functions on our website.

Performance Cookies

Performance cookies track how you use a website during your visit without collecting personal information. This information is typically anonymous and aggregated to help us understand visitor usage patterns, identify and resolve issues, and make strategic improvements to enhance the overall website experience. These cookies may be set by our website or third-party services.

Functionality Cookies

Functionality cookies collect information about your device and settings you configure on the website (e.g., language and timezone settings). This data allows websites to provide customized, enhanced, or optimized content and services. These cookies may be set by our website or third-party services for selected features.

Targeting/Advertising Cookies

Targeting/advertising cookies help determine relevant promotional content based on your interests. They may be used to deliver targeted advertisements or limit the frequency of ads you see. This improves the effectiveness of campaigns and content quality. These cookies may be set by our website or third-party services. Third-party targeting/advertising cookies may track you on other websites using the same service.

Third-Party Cookies on Our Site

We may engage third-party companies and individuals on our website, such as analytics providers and content partners. These parties may access selected information to perform specific tasks and may set third-party cookies to deliver their services. Please note that we have no control over third-party cookies, and they are not covered by CacheGenie's cookie policy.

Our Third-Party Privacy Promise

We review the privacy policies of all our third-party providers before using their services to ensure they align with our practices. We will never knowingly include third-party services that compromise or violate our users' privacy.

How to Control or Opt-Out of Cookies

If you do not wish to accept cookies from us, you can configure your browser to reject cookies from our website. Most browsers are initially set to accept cookies, but you can update settings to block all cookies or receive notifications when a website attempts to set or update a cookie.

If you browse websites from multiple devices, remember to update settings on each device. Blocking some cookies may have minimal impact on your experience, but blocking all cookies may limit access to specific features and content on the sites you visit.